RETURNS & REFUNDS

We hope you’re happy with your new purchase, but if something’s not quite right, you can return it to us for a refund within 30 days for full-priced items, or within 14 days for sale items.

Return to a White Stuff shop

You can return online orders for free to any UK White Stuff shop for an immediate refund (excludes independent retailers, concessions or White Stuff outlet shops). You will need your order confirmation email and the card you used to make the original payment.

You can also return purchases made in our shops for free. Return to any UK White Stuff shop (excluding outlets) for a refund or exchange, within 30 days for full-priced items, or within 14 days for sale items.

Return via post or a courier

UK online orders can be returned for free with Evri, or for £2 through Royal Mail, using our UK Returns Portal.

Purchases made on one of our international websites, e.g. whitestuff.com/eu, can be returned by a courier using our International Returns Portal. We regret we do not currently offer free international returns.

Our returns policy entitles you to return full-priced purchases within 30 days and sale items within 14 days of receiving your order.

Returned items must be:

  • In their original packaging with labels attached
  • Unworn and unused.

For hygiene reasons, we are unable to accept returns of:

  • Earrings or sets containing earrings
  • Underwear
  • Face coverings
  • Swimwear if the hygiene strip has been removed.
Right of cancellation

For items purchased online or by telephone, you have the right to cancel your contract under the 'Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013'. Find out how to cancel your order.

Your statutory rights are not affected.

When using our UK Returns Portal, you will be kept up to date with the progress of your return from the moment you drop off the parcel.

You will receive progress emails from us:

  • When you drop off your parcel containing the items you want to return
  • When the parcel is collected by the courier/postman
  • Once the parcel arrives at our UK warehouse
  • Once your refund has been processed.

It typically takes 3-5 working days from drop-off for us to receive your parcel. We then check and process it for a refund, which can take a further 2-3 working days, but in most instances, it'll be quicker than this.

If you require any further information, our Customer Care Team would be happy to help.

You can start your return via our UK Returns Portal. You'll need your order ID and the email address used to place the original order. These can be found on your order confirmation email.

Once you have completed the required information on the portal, you'll be able to generate a returns label. You can choose whether to print it at home or at a drop-off location if you don't have access to a printer.

Returns within the UK are free of charge via Evri and cost £2 if you choose to send your return via Royal Mail. The £2 will be deducted from your total refunded amount.

Once you have dropped off your return, it typically takes 3-5 working days for the returned parcel to reach us (you'll receive an email when it arrives). We'll then check the parcel and you can expect to receive a refund within 2-3 working days, but if we experience any issues, our Customer Care Team will be in touch with you.

You can return items purchased online to selected White Stuff shops for a refund.

You will need to bring your order confirmation email and the original payment card, where applicable. Please note, the person who owns the original payment method should be present for the refund to be made.

This returns service is currently available in all UK White Stuff shops, excluding White Stuff outlet shops, independent stockists and concessions (such as John Lewis), and can only be refunded in GBP pounds sterling. We regret we cannot accept returns in shops originally paid for online in Euros - these orders need to be returned via our International Returns Portal.

Find my nearest White Stuff shop.

When using our UK Returns Portal, a label will be generated when you've provided all of the required information. You can choose to print this at home, or at the drop-off location if you don't have access to a printer.

The label will be free if you choose to send via Evri, or if you'd rather use Royal Mail, £2 will be deducted from your refund to cover the postage cost.

You no longer need to enclose a returns form in your parcel when using our UK Returns Portal.

All the information we need is contained in the returns label/QR code.

You will be refunded for the item(s) that you return, at the price that you paid.

Refunds will be paid to the original payment type used when making the purchase and can take 3-5 working days to show on your statement. Please note that refunds onto your credit/debit card may display in multiple transactions, i.e. each item refunded separately.

Returns sent via Evri or processed through our UK White Stuff shops are free. If you return the item(s) via Royal Mail, a £2 delivery charge will be deducted from the refund total, unless your item is faulty.

Once we receive your returned items at our UK warehouse, we aim to process refunds within 3-5 days. If you haven't received a refund after 14 working days please contact us.

To return a gift bought by someone else, you will need the order ID and gift-giver's email address that was used to make the purchase. Returned gifted items still have to be refunded to the original purchaser, on the payment method used at purchase. So, we can't keep it a secret from the person that gave you the gift. (Sorry about that.)

If a product being returned was bought entirely on a gift card, the price paid will be refunded onto a new gift card.

If the product being returned was bought using a gift card combined with another method of payment, the refund will be split across a new gift card and via the original payment method.

Gift cards purchased online are subject to the Financial Services Distance Selling Regulations and the original purchaser may obtain a refund within 14 days of delivery by contacting our Customer Care Team. Unfortunately, we are unable to refund you for the online purchase of a gift card through our shops.

We're sorry if you've had the rare experience of one of our items being faulty or damaged.

If you received the item within the past 30 days (14 days for sale items), you can return it through our UK Returns Portal.

If the item is faulty, you have certain statutory rights under the Consumer Rights Act 2015. You have 30 days from the date of receipt to reject the order and obtain a full refund. If the items are not rejected within 30 days but are found to be faulty within 6 months from the date of receipt, you will be entitled to either a repair of the product or a replacement.

Items can be returned to us in our shops or by post/a courier, using the information at the top of this page.

For more information, please get in touch with our Customer Care Team who will be able to help.

Your statutory rights are not affected.

Unfortunately at this time we do not offer exchanges via our UK Returns Portal.

If you would like an exchange, we recommend you visit one of our UK White Stuff shops. They'll be able to process a refund and help you find a suitable alternative.

Just to note, only White Stuff shops will be able to process your refund. So unfortunately this excludes White Stuff outlet shops, independent stockists and concessions (e.g. John Lewis).